D2C Food & GroceryCRM Setup & Customisation60 days
How FreshBasket India 3x'd Their Pipeline in 60 Days
The Challenge
FreshBasket was managing 200+ daily leads across spreadsheets and WhatsApp groups. Leads fell through the cracks, follow-ups were inconsistent, and the sales team had zero visibility into pipeline health. They estimated 40% of qualified leads were lost to slow response times.
Our Solution
- 01Custom 6-stage sales pipeline tailored to their D2C sales cycle
- 02AI lead scoring to auto-prioritise high-intent buyers
- 03WhatsApp-native follow-up sequences triggered by pipeline stage changes
- 04Real-time dashboard with deal velocity metrics and SLA alerts
- 05Full migration of 8,000+ contacts from Google Sheets with zero data loss
“We went from losing leads in spreadsheets to closing deals on autopilot. The CRM paid for itself in the first month.”
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